System One offer a range of in house or partnered IT support services and are committed to offering hardware support services of the highest standard:
Guaranteed response time between 2 - 4 hours
94% of calls resolved on first visit.
These standards are achieved by a combination of the service team's industry experience and manufacturer training. Significantly our engineers, unlike many others, hold stock of key parts on board their vehicles.
Our technical support goes beyond the standard break / fixes response.
With in-house networking support knowledge we can quickly identify where a problem lies.
If we can't fix a business critical machine, we'll loan you one.
By tracking the typical copy/print volume per month for every machine and assigning each model a service interval that is significantly lower than the manufacturer's recommendation, you get the benefit of maximum up-time.
Working on an engineer to unit ratio of less than 150 units per engineer (substantially less than the industry standard of 1:250) gives our customers the peace of mind that a System One engineer has more time to spend maintaining your machines and getting to know your specific working practices.
We make substantial investments in support systems and e-business tools. This means we can shorten response times, streamline service calls and provide the detailed information you need to make smart decisions about your network.
If in the event that you need assistance, you need to make only one call on 01279 602702