It is well recognized that if firms want to succeed and beat the competition, customer service is key to achieving this. Even Michael Leary has done a U-turn on customer service, stating 'We should have been nicer to customers earlier than we have been'. However, it's one thing to tell the world ‘we offer great customer service', but it's a different thing entirely to actually deliver it - all the time, to the same level, regardless of whatever else is happening your business.
Here at System One we believe good customer service is an intrinsic part of a company's DNA. For the past 20 years, it is what has differentiated us from our competitors and ensures that our customer retention is second to none.
It's also important to underscore that good support is paramount to any technology-driven services company. When your email server fails, or your printer breaks down, you need to be confident that you have the right people at the other end of the phone and, if necessary, on site.
System One's support plans are flexible, so that you can receive the level of service that is right for you. We also offer bespoke service packages, where required, for individual customers. Please call our support team for further information.
In addition, our Print Audit offers remote toner ordering & automatic accurate usage readings. This service means that our invoicing always reflects exactly what has been used and also reduces your staff's involvement in monitoring stock levels, allowing them to focus on their individual responsibilities and thereby add more value to your business.
We'd be happy to talk through your requirements against the support services we offer - from pay by the hour to the outsourcing of infrastructure costs - and can provide a free, no obligation, review of your businesses IT systems.
Call us today on 01279 602702 to identify the solution that is right for you.
We can also provide all of the below: